FAQs

Youdo Play Ltd

1. How do I get the youdo app?

Youdo is a mobile application available in iOS and Android versions on the Apple and Google Play app stores

Apple search; ‘youdo play’

Android search; ‘youdo play healthy people healthy planet’

2. Can anyone join youdo?

youdo is a Business-to-Businees platform. Your company must be a youdo customer. Once your company is a customer, you’ll have access to the app through your work email address provided by your company.

3. How I sign up to youdo as a new user?

You will receive an email to your work email address inviting you to download the youdo app. The email contains links to both the Apple or Android app stores. Select the link relevant to you to download and install the youdo app.

Once you’ve installed and opened the app, you’ll be asked to enter your work email address. Another email will be sent to your work email address to confirm it's you.

Once you’ve received the 2nd email, click the ‘signin’ button to reopen the app and complete the signup process. You’ll be asked to enter your first name, last name and a profile picture (optional).

4. Do I need to login to the youdo app every time?

No. You will remain logged into the youdo app unless you logout via the Profile section. OR you don’t open the app for 30 days or more.

5. If I’ve logged out, how do I log back in again?

If you’ve logged out of youdo, you’ll be asked to re-enter your work email address to confirm it’s you. Click the ‘sign in’ button, and you’ll be taken directly to your dashboard.

6. What can you do in youdo?

The sky is almost the limit when it comes to what types of activities you can schedule to do with your colleagues. We’ve deliberately built the platform to promote a company's personality and culture. The ‘Group’ or ‘Activity’ name’s and images are your choice. Your vibe will attract your tribe.

7. What are Earth Tokens?

Earth Tokens are your reward for using youdo. Earth Tokens can be spent supporting environmental and social impact projects.

8. How do I earn Earth Tokens?

You earn an Earth Token when you and at least one other user complete an activity.

9. Where can Earth Tokens be spent?

Earth Tokens can be spent with one of our partner projects. OR with a project, charity or organisation that your company chooses to support.

10. How do I make a connection?

You make a connection with anyone who completes the same activity as you.

11. Who can create Groups?

Anyone can create Groups and invite people to join them. The + button in a Group page will open a list of people in your company who have signed up to the youdo app.

12. How many members can join a Group?

There’s no limit to how many people can join a Group

13. How do I create an Activity?

Any member of a Group can create an Activity within that Group

14. Who can post messages in the Group chat board?

Anyone who is a member of a Group can post a message or create a poll.

15. How do I know when I have messages?

From the dashboard you’ll see a green dot on the message icon in the top right hand corner of your screen. This will take you to the aggregated chatboard where you can view your new messages. If you are away from the app, you’ll receive a notification.

16. How do I Complete an activity?

Use the ‘Complete Activity’ button at the bottom of the dashboard.

17. Do you have a Privacy Policy and if so, where?

We have and it’s here.

18. Do you have Terms and Conditions and if so, where?

We have and it’s here.